ART-MAKS Clima Warranty, Service and Quality Policy
Our Advantages and Warranty Commitments
At ART-MAKS Clima, we are committed to providing reliable, safe and long-lasting climate solutions. To ensure consistently high quality, we take full responsibility for every stage - from selecting the right equipment to long-term maintenance and support.
1. Collaboration Only With Official Distributors
We work exclusively with official distributors of brands represented in Portugal.
This guarantees:
- certified and legally verified equipment
- full compliance with technical and safety standards
- access to official technical support and original spare parts
- transparent and reliable warranty conditions
2. Exclusive Service Center for Equipment Installed by Us
We provide service only for equipment that:
- we selected
- we supplied
- we installed
This approach allows us to:
- maintain quality control at every stage
- know the full history and operating conditions of the system
- ensure accurate diagnostics and reliable results
- eliminate risks associated with third-party installation errors
3. Extended and Exclusive Warranty
Our warranty policy exceeds standard market conditions and applies only to equipment purchased and installed by ART-MAKS Clima.
4. 3-Year Full Warranty on Equipment
Every client receives:
- 3 years of full warranty coverage
- inclusion of all warranty cases
- free repairs
- free replacement of the equipment when necessary
The warranty is valid for the entire period with no hidden conditions or additional costs.
5. 3-Year Warranty on Installation Work
We provide:
- warranty on system tightness
- warranty on installation quality
- free resolution of any installation-related warranty cases
6. Warranty Validity Conditions
The warranty remains valid when the equipment is:
- used according to the manufacturer's instructions
- maintained regularly
- serviced in accordance with the manufacturer's recommendations
This ensures safety, energy efficiency and long service life.
7. Full Service Cycle - the Foundation of Our Responsibility
We support our clients at every stage:
- equipment selection
- capacity and technical calculations
- project documentation
- equipment supply
- installation and commissioning
- warranty and post-warranty maintenance
Full control over all processes allows us to guarantee consistent quality and long-term reliability.
Policy on Servicing Equipment Not Purchased From Our Company
To ensure the highest level of quality and full responsibility for the final result, we inform our clients in a clear and respectful manner:
ART-MAKS Clima does not perform repair, service or installation of equipment that was not purchased directly from our company.
This policy is based on professional standards, safety considerations and our commitment to delivering predictable, high-quality results.
Equipment purchased from third-party suppliers may have an unknown history, incorrect selection or improper storage conditions - factors that prevent us from guaranteeing safety and performance.
Additional Information
In certain strictly evaluated exceptional cases, ART-MAKS Clima may accept requests for maintenance of third-party equipment - including cleaning, washing and diagnostics - even if the equipment was purchased and installed outside our company.
Such services are provided exclusively depending on the availability of our technical specialists and do not represent a standard practice of the company.
